FREQUENTLY ASKED QUESTIONS
We ship seeds via Express Mail Service of Chinese Post Office. This takes around 12-29 days to reach most countries in the world.
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Orders at any page of the website.
We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please contact us.
Please send us an email: firstname.lastname@example.org and be as detailed as possible while filling in the information.
After submission, We will reply to you within 24 hours. Please be patient.
Please contact us by email before opening a merchant chargeback or payment dispute, as we can generally resolve the issue before that takes place. Any chargebacks and disputes disable our ability to issue refunds or credits due to funds being frozen.